# Bianka: the AI assistant reinventing insurance claims | Visux

> Bianka is an AI-powered assistant built for Trasti, designed to replace paper forms and phone calls with a modern, intuitive approach to filing and tracking…

Source: https://www.visux.net/projects/bianka

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- AI
- Insurtech

# Bianka: the AI assistant reinventing insurance claims

Trasti’s digital assistant that transforms car insurance claims.

![Bianka claim chat on a phone lying next to a car photo on a textured surface](https://storage.googleapis.com/ployai/c26b4c75-5e21-4720-b5f4-a2ed98d2a24f/user/6379af5f-dhjqr6jc8frx2svxn8ya5oeyxeu.webp)

Overview

Bianka is an AI-powered assistant built for Trasti, designed to replace paper forms and phone calls with a modern, intuitive approach to filing and tracking car insurance claims. Users gain real-time updates, guided flows, and clarity at every step. 


Visux handled the full UX/UI design, customer journey mapping, and flow crafting ensuring the experience felt personal and frictionless. We delivered mobile-first layouts, a polished UI aligned with Trasti’s brand evolution, and smart design decisions that reduce drop-offs and confusion. 


We transformed a chaotic, stressful claims process into something users genuinely find clear and easy. Bianka enables claims to be submitted in minutes, keeps users informed in real time, and sets a new standard in digital insurance interactions.

[See case study](https://www.visux.net/case-studies/bianka)

Scope

1. 01Prototype
2. 02App Design

![Four phone screens of the Bianka claim flow guiding the user to photograph the car](https://storage.googleapis.com/ployai/c26b4c75-5e21-4720-b5f4-a2ed98d2a24f/user/8cfb4b44-pvfp62qv3cs07gdwqa1j4to21q.webp)

From 0 to 1without stress

![Michał Krochecki](https://cdn.ploy.ai/c26b4c75-5e21-4720-b5f4-a2ed98d2a24f/user/c4c07fce-7vhghaxcmwplt4xitscdqhjxgbc.webp)

[Book a call](https://cal.com/michal-krochecki-crskai/30min)