By Lukasz Jackiewicz

Clients concerns before choosing a design agency

Design

Questions

During our discovery calls, we often encounter recurring questions about collaboration.

It's understandable that when investing in design with a newly met agency, uncertainty may arise. We've compiled common queries and addressed them to illustrate that working with us is easy.

1. Are you able to design for my industry if you didn’t have similar clients earlier?

Yes, we can. With experience across diverse industries, even if it's our first collaboration in your sector, we ensure top-quality results. Our extensive research and iterative approach guarantee that we understand your business, and the fact that we work for your industry for the first time only means we deliver fresh ideas.

2. What if I spend a lot of money and end up with something not meeting my expectations?

‍It's highly unlikely due to our process. Here's why:

We can conduct a test week for you to experience working with us risk-free

Starting with a smaller scope is an option to showcase our capabilities
We iterate a lot and ask for your approval at each stage
Weekly reports track project health and budget usage
At the beginning, we create a project plan together to define milestones and ensure perfect clarity regarding what needs to be achieved

3. What if the final cost exceeds the initial estimation?

‍No worries. We agree on a "price cap" with you, never to be exceeded. You also have access to our time & budget tracking tool and receive weekly reports for full transparency.

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4. Why should I spend so much money on design?

‍Because it’s worth it! Despite the significant investment, here's why it's essential:

Solid UX/UI provides 'long-term value.' Good design helps build your brand image, credibility, and enables you to stand out from the competition
It aids in user retention
Well-thought-out UX and design, based on data, contribute to increased conversion rates and business growth
Our design process and final deliverables (style guide/design system) make development smoother and faster, saving you money
The visual aspect is crucial in the digital landscape: studies show that 94% of users' first impressions of a product are design-related

5. Maybe it would be better to hire a freelancer? It would be cheaper…

‍While freelance options may be cheaper, there are three reasons why choosing a trusted design agency is more sensible:

We have a team of experienced experts on board, capable of taking care of you holistically. From branding to website/landing page/app design, marketing assets, motion design, to Webflow development—all in-house and super consistent.

(1) Thanks to our experience and battle-tested process, your project is safe and secure. There's no risk of us disappearing in the middle of the process or delivering unsatisfactory results.

(2) We care about your business and aim to be your partner, not just creating nice 'images' and taking payment.

6. Will you deliver on time?

‍Certainly! We agree on a timeline with you and commit to timely delivery.

7. What about communication? Do you speak English? What if there is a huge time difference?

‍Yes, each team member speaks English. As an international team, we are proficient in working with any timezone. Our asynchronous work approach, daily updates via Slack, Loom videos, and flexibility for calls ensure effective communication.