Lukasz Jackiewicz

Client’s concerns before choosing a design agency

Collection of Clutch ratings

During our discovery calls, we often encounter recurring questions about collaboration. It's understandable that when investing in design with a newly met agency, uncertainty may arise. We've compiled common queries and addressed them to illustrate that working with us is easy.

Are you able to design for my industry if you didn’t have similar clients earlier?

Yes, we can. With experience across diverse industries, even if it's our first collaboration in your sector, we ensure top-quality results. Our extensive research and iterative approach guarantee that we understand your business, and the fact that we work for your industry for the first time only means we deliver fresh ideas.

What if I spend a lot of money and end up with something not meeting my expectations?

It's highly unlikely due to our process. Here's why:

  • We can conduct a test week for you to experience working with us risk-free
  • Starting with a smaller scope is an option to showcase our capabilities
  • We iterate a lot and ask for your approval at each stage
  • Weekly reports track project health and budget usage
  • At the beginning, we create a project plan together to define milestones and ensure perfect clarity regarding what needs to be achieved

With these measures, you can feel completely secure.

What if the final cost exceeds the initial estimation?

No worries. We agree on a "price cap" with you, never to be exceeded. You also have access to our time & budget tracking tool and receive weekly reports for full transparency.

Why should I spend so much money on design?

Because it’s worth it! Despite the significant investment, here's why it's essential:

  • Solid UX/UI provides 'long-term value.' Good design helps build your brand image, credibility, and enables you to stand out from the competition
  • It aids in user retention
  • Well-thought-out UX and design, based on data, contribute to increased conversion rates and business growth
  • Our design process and final deliverables (style guide/design system) make development smoother and faster, saving you money
  • The visual aspect is crucial in the digital landscape: studies show that 94% of users' first impressions of a product are design-related

Maybe it would be better to hire a freelancer? It would be cheaper…

While freelance options may be cheaper, there are three reasons why choosing a trusted design agency is more sensible:

  1. We have a team of experienced experts on board, capable of taking care of you holistically. From branding to website/landing page/app design, marketing assets, motion design, to Webflow development—all in-house and super consistent.
  2. Thanks to our experience and battle-tested process, your project is safe and secure. There's no risk of us disappearing in the middle of the process or delivering unsatisfactory results.
  3. We care about your business and aim to be your partner, not just creating nice 'images' and taking payment.

Will you deliver on time?

Certainly! We agree on a timeline with you and commit to timely delivery.

What about communication? Do you speak English? What if there is a huge time difference?

Yes, each team member speaks English. As an international team, we are proficient in working with any timezone. Our asynchronous work approach, daily updates via Slack, Loom videos, and flexibility for calls ensure effective communication.

Not sure yet? See what our clients have said about working with us:

Want to discuss your project? Drop us a line, we'd be delighted to learn about your needs and provide you with a free consultation:

Lukasz Jackiewicz
Head of Design and Co-founder
Let’s talk about
your project

Solid design partner
for your project. On time
and within the budget


They had the right design skills but also allowed for our team to play a large role in the process of ideation. They were willing to really understand the needs of the client.

Julie Lee

Injective Labs


Their team was well-organized, timely, responsive, professional, and easy to work with. They also ensure accessible communication through email, messaging apps, and virtual meetings.

Ethan Siegel


Their responsiveness, world-class design skills, and ease of communication were impressive. From my perspective it was a perfect cooperation.

Michal Sadowski



The quality of their work was never questionable. They delivered on-time and on-budget. They were friendly and responsive. Everything was great.

Jes Kirkwood



It was smooth and easy. They streamlined seamless communication and management style. Overall, their customer service was the highlight of the engagement.

Henry Popiolek

Staze /


Their process is very clear, and their communication is impressive. They also deliver fast and their wireframes are great. Their design system is also well-managed and we get what we expected.

Damien Pucheu

Exorde Labs


Well-organized project management approach and the ability to communicate proactively. Visux's deliverables were a great fit for the client's brand guides and were pixel-perfect.

Kees van den Bos

Consent Stack


They’re sincere, honest, and hardworking— we have similar values. I’m super happy with their work. They’re an enthusiastic team that creates great design work.

Ehren Hanson



The agency worked perfectly
with our team in order to execute the new design.
Outcome was 50% better time on the app.

Alex Circei



Excellent, very efficient and smooth service. It's easy when you work with professionals who understand the customer's requirements. We highly recommend, we will definitely work with them again in the future.

Warren Holt