Bianka: The
Bianka: The AI Assistant that reinvents insurance claims
AI Assistant
that reinvents insurance claims
Bianka is a digital assistant that simplifies car insurance claims.
Insurtech
Insurtech
AI
AI
Digitalization
Digitalization
Multimillion
Multimillion
Funding
20+
20+
Designed screens
2+
2+
Months
Multimillion
Funding
20+
Designed
screens
2+
Months
Overview
Bianka is Trasti’s AI-powered digital assistant, designed to help users report car insurance claims without confusion, paperwork, or waiting.
Bianka is Trasti’s AI-powered digital assistant, designed to help users report car insurance claims without confusion, paperwork, or waiting.
Bianka is Trasti’s AI-powered digital assistant, designed to help users report car insurance claims without confusion, paperwork, or waiting.
It replaces outdated forms and phone calls with a fast, intuitive, mobile-first experience.
It replaces outdated forms and phone calls with a fast, intuitive, mobile-first experience.
Industry
Industry
Insurance/Claims management/Insurtech
Insurance/Claims management/Insurtech
Market
Market
EU+Swtizerland
EU+Swtizerland
Deliverables
Deliverables
AI assistant / Website / Communication / Internal
AI assistant / Website / Communication / Internal
AI assistant / Website / Communication / Internal
Problem
Submitting a car insurance claim is rarely a calm experience. It usually happens after a stressful event—an accident, damage, or loss—when users are already overwhelmed. At that moment, they’re expected to find a phone number, wait on hold, fill out paper forms, and somehow keep track of it all.
Submitting a car insurance claim is rarely a calm experience. It usually happens after a stressful event—an accident, damage, or loss—when users are already overwhelmed. At that moment, they’re expected to find a phone number, wait on hold, fill out paper forms, and somehow keep track of it all.
Most users don’t remember what to do, who to call, or where to start. And once the claim is submitted, the process becomes even harder—there’s no clear timeline, no real-time updates, and no visibility into what’s happening next.
Trasti saw all of this as an opportunity: what if filing a claim could feel simple, human, and even reassuring? That’s when they asked Visux to help design a better way forward.
Most users don’t remember what to do, who to call, or where to start. And once the claim is submitted, the process becomes even harder—there’s no clear timeline, no real-time updates, and no visibility into what’s happening next.
Trasti saw all of this as an opportunity: what if filing a claim could feel simple, human, and even reassuring? That’s when they asked Visux to help design a better way forward.
Most users don’t remember what to do, who to call, or where to start. And once the claim is submitted, the process becomes even harder—there’s no clear timeline, no real-time updates, and no visibility into what’s happening next.
Trasti saw all of this as an opportunity: what if filing a claim could feel simple, human, and even reassuring? That’s when they asked Visux to help design a better way forward.
Users were stressed and unsure how to start the claims process
Users were stressed and unsure how to start the claims process
Finding the right contact or form often caused confusion and delays
Finding the right contact or form often caused confusion and delays
Claims had to be submitted manually, often over the phone or on paper
Claims had to be submitted manually, often over the phone or on paper
No clear way to track progress or know what happens next
No clear way to track progress or know what happens next
Solution
Visux led the entire UX/UI design of Bianka and mapped the full user journey. Our goal was to create a product that felt personal, helpful, and effortless from the first tap to the last step.
Visux led the entire UX/UI design of Bianka and mapped the full user journey. Our goal was to create a product that felt personal, helpful, and effortless from the first tap to the last step.
01
Clear, conversational flows that guide users without friction
Clear, conversational flows that guide users without friction
Clear, conversational flows that guide users without friction
02
Mobile-first layouts built for accessibility and ease
Mobile-first layouts built for accessibility and ease
Mobile-first layouts built for accessibility and ease
03
Smart UX decisions that reduce drop-off and confusion
Smart UX decisions that reduce drop-off and confusion
Smart UX decisions that reduce drop-off and confusion
04
A polished UI aligned with Trasti’s evolving brand
A polished UI aligned with Trasti’s evolving brand
A polished UI aligned with Trasti’s evolving brand
Process
01
Discovery
Workshops
Customer Journey Mapping
Competitor Analysis
02
Wireframes
Wireframing
Prototyping
03
Design
Moodboards
UI Exploration
Final layouts
Design system
Timeline
Project duration
Project duration
2+
2+
Months
Discovery
Wireframes
Design
Design
Result
The experience we designed for Bianka transformed a stressful, outdated process into one that’s fast, friendly, and completely digital. Users no longer have to search for phone numbers, fill out forms by hand, or wonder what’s happening with their claim.
The experience we designed for Bianka transformed a stressful, outdated process into one that’s fast, friendly, and completely digital. Users no longer have to search for phone numbers, fill out forms by hand, or wonder what’s happening with their claim.
Now, they’re guided step by step—on any device, at any time—with a clear path from start to finish and real-time updates along the way. The interface is intuitive, the flow is frictionless, and the experience is a first in the insurance space. With Bianka, Trasti became the first insurer to offer such a seamless, user-friendly claims assistant—and set a new standard for what digital insurance should feel like
Now, they’re guided step by step—on any device, at any time—with a clear path from start to finish and real-time updates along the way. The interface is intuitive, the flow is frictionless, and the experience is a first in the insurance space. With Bianka, Trasti became the first insurer to offer such a seamless, user-friendly claims assistant—and set a new standard for what digital insurance should feel like
Claims are now submitted in minutes, not hours
Claims are now submitted in minutes, not hours
Users stay informed with real-time claim updates
Users stay informed with real-time claim updates
Stress and confusion replaced by clarity and ease
Stress and confusion replaced by clarity and ease
Trasti became the first insurer to offer a fully guided digital claims assistant
Trasti became the first insurer to offer a fully guided digital claims assistant
Testimonial
"They consistently deliver results that align perfectly with the client’s vision."
"They consistently deliver results that align perfectly with the client’s vision."
Tomasz Kasprzak
CXO, Trasti (HPI GMA)
expertise
driven by
,proven
by numbers
Results
Rating on Clutch
Years in the industry
mln raised funds
5.0
They had the right design skills but also allowed for our team to play a large role in the process of ideation. They were willing to really understand the needs of the client.
Julie Lee
Injective
5.0
The client was impressed with the modern and professional website built by visux.net. The team implemented the project with outstanding quality and created designs that aligned with the clients goals.
Janina Vinklere
Ficas
5.0
Visux provided quick iterations based on users' feedback and communicated very well.
They understood the project's needs and were able to translate them into deliverables that exceeded expectations.
Maxim Shen
Mosaic Markets / AntiCapital
5.0
Their responsiveness, world-class design skills, and ease of communication were impressive. Overall, their responsiveness, design prowess, and customer service were top-notch.
Michał Sadowski
Brand24
5.0
Their team was well-organized, timely, responsive, professional, and easy to work with. They also ensure accessible communication through email, messaging apps, and virtual meetings.
Ethan Siegel
GenHealth.ai
5.0
The service provider is highly proactive and ensures excellent project management and communication via Slack. Their prompt responsiveness, value for money, and goal-oriented approach are commendable.
Anjany Sekuboyina
Bonescreen
5.0
Visux efforts were met with positive acclaim, meeting the client's expectations. They communicated frequently and promptly via Slack, ensuring an effective workflow. Their clear processes and precision were hallmarks of their work.
Damien Pucheu
Exorde Labs
5.0
The team met the client’s expectations and delivered tasks on time. Moreover, their members were responsive and efficient. They also fully understood the client’s needs and offered creative solutions for issues they encountered.
Tiffany Brown
Reali Supply
5.0
The agency worked perfectly with our team in order to execute the new design. Outcome was 50% better time on the app.
Alex Circei
Waydev
5.0
It was smooth and easy. They streamlined seamless communication and management style. Overall, their customer service was the highlight of the engagement.
Henry Popiolek
Staze
5.0
Well-organized project management approach and the ability to communicate proactively. Visux's deliverables were a great fit for the client's brand guides and were pixel perfect.
Kees van den Bos
Consent Stack
5.0
The client was highly satisfied with the results of the engagement; visux.net delivered on time and within budget. They also communicated effectively.
Jes Kirkwood
Citeworthy
Warsaw office:
Odolańska 56,
02-562 Warsaw, Poland
Head office:
Sądowa 2/11
20-029 Lublin, Poland
expertise
driven by
,proven
by numbers
Results
Rating on Clutch
Years in the industry
mln raised funds
5.0
They had the right design skills but also allowed for our team to play a large role in the process of ideation. They were willing to really understand the needs of the client.
Julie Lee
Injective
5.0
The client was impressed with the modern and professional website built by visux.net. The team implemented the project with outstanding quality and created designs that aligned with the clients goals.
Janina Vinklere
Ficas
5.0
Visux provided quick iterations based on users' feedback and communicated very well.
They understood the project's needs and were able to translate them into deliverables that exceeded expectations.Maxim Shen
Mosaic Markets / AntiCapital
5.0
Their responsiveness, world-class design skills, and ease of communication were impressive. Overall, their responsiveness, design prowess, and customer service were top-notch.
Michał Sadowski
Brand24
5.0
Their team was well-organized, timely, responsive, professional, and easy to work with. They also ensure accessible communication through email, messaging apps, and virtual meetings.
Ethan Siegel
GenHealth.ai
5.0
The service provider is highly proactive and ensures excellent project management and communication via Slack. Their prompt responsiveness, value for money, and goal-oriented approach are commendable.
Anjany Sekuboyina
Bonescreen
5.0
Visux efforts were met with positive acclaim, meeting the client's expectations. They communicated frequently and promptly via Slack, ensuring an effective workflow. Their clear processes and precision were hallmarks of their work.
Damien Pucheu
Exorde Labs
5.0
The team met the client’s expectations and delivered tasks on time. Moreover, their members were responsive and efficient. They also fully understood the client’s needs and offered creative solutions for issues they encountered.
Tiffany Brown
Reali Supply
5.0
The agency worked perfectly with our team in order to execute the new design. Outcome was 50% better time on the app.
Alex Circei
Waydev
5.0
It was smooth and easy. They streamlined seamless communication and management style. Overall, their customer service was the highlight of the engagement.
Henry Popiolek
Staze
5.0
Well-organized project management approach and the ability to communicate proactively. Visux's deliverables were a great fit for the client's brand guides and were pixel perfect.
Kees van den Bos
Consent Stack
5.0
The client was highly satisfied with the results of the engagement; visux.net delivered on time and within budget. They also communicated effectively.
Jes Kirkwood
Citeworthy
Warsaw office:
Odolańska 56,
02-562 Warsaw, Poland
Head office:
Sądowa 2/11
20-029 Lublin, Poland
expertise,
driven by
proven by numbers
Results
Rating on
Clutch
Years in the
industry
mln raised
funds
5.0
They had the right design skills but also allowed for our team to play a large role in the process of ideation. They were willing to really understand the needs of the client.
Julie Lee
Injective
5.0
The client was impressed with the modern and professional website built by visux.net. The team implemented the project with outstanding quality and created designs that aligned with the clients goals.
Janina Vinklere
Ficas
5.0
Visux provided quick iterations based on users' feedback and communicated very well.
They understood the project's needs and were able to translate them into deliverables that exceeded expectations.Maxim Shen
Mosaic Markets / AntiCapital
5.0
Their responsiveness, world-class design skills, and ease of communication were impressive. Overall, their responsiveness, design prowess, and customer service were top-notch.
Michał Sadowski
Brand24
5.0
Their team was well-organized, timely, responsive, professional, and easy to work with. They also ensure accessible communication through email, messaging apps, and virtual meetings.
Ethan Siegel
GenHealth.ai
5.0
The service provider is highly proactive and ensures excellent project management and communication via Slack. Their prompt responsiveness, value for money, and goal-oriented approach are commendable.
Anjany Sekuboyina
Bonescreen
5.0
Visux efforts were met with positive acclaim, meeting the client's expectations. They communicated frequently and promptly via Slack, ensuring an effective workflow. Their clear processes and precision were hallmarks of their work.
Damien Pucheu
Exorde Labs
5.0
The team met the client’s expectations and delivered tasks on time. Moreover, their members were responsive and efficient. They also fully understood the client’s needs and offered creative solutions for issues they encountered.
Tiffany Brown
Reali Supply
5.0
The agency worked perfectly with our team in order to execute the new design. Outcome was 50% better time on the app.
Alex Circei
Waydev
5.0
It was smooth and easy. They streamlined seamless communication and management style. Overall, their customer service was the highlight of the engagement.
Henry Popiolek
Staze
5.0
Well-organized project management approach and the ability to communicate proactively. Visux's deliverables were a great fit for the client's brand guides and were pixel perfect.
Kees van den Bos
Consent Stack
5.0
The client was highly satisfied with the results of the engagement; visux.net delivered on time and within budget. They also communicated effectively.
Jes Kirkwood
Citeworthy
Warsaw office:
Odolańska 56,
02-562 Warsaw,
Poland
Head office:
Sądowa 2/11
20-029 Lublin,
Poland