Trasti: Bringing insurance
Digital Era
claims into the
Trasti is a modern insurer focused on fast, paperless, and user-friendly car insurance.
Insurtech
AI
Digitalization
300 000+
Clients acquired
150+
Designed screens
11+
Months of ongoing cooperation
Overview
Trasti is a state-of-the-art insure-tech on a mission to simplify car insurance claims. Forget paperwork, stress, and long waits. Your case will be solved in blink of an eye.
Industry
Insurance/Claims management/Insurtech
Market
EU+Swtizerland
Deliverables
AI assistant / Website / Communication / Internal
Problem
The previous claims process was typical of the industry—manual, paperwork-heavy, and not built with today’s digital user in mind. It left users unsure of the next step and offered little guidance or transparency.
Trasti needed a fully digital, intuitive solution that streamlined the entire claims process, enhanced communication, and ensured transparency for customers.
A complex, manual claims process that overwhelmed users
Paper-based documentation led to slow and error-prone handling
No digital support or step-by-step guidance during the claims journey
Lack of status updates left users feeling lost and uninformed
Solution
Visux partnered with Trasti to build a fully digital claims ecosystem. While the centerpiece of this ecosystem is Bianka, the AI-powered claims assistant explored in detail here, the broader transformation included overhauling Trasti’s communication flows, documentation, brand presentation and of course a complex website.
We introduced digital insurance certificates that work with Apple Wallet and QR codes, and redefined how Trasti communicates with its users—delivering a full suite of updated emails, landing pages, and marketing visuals, all built on a clean, consistent visual system.
Our approach followed a structured design process, ensuring that every stage contributed to an optimized and seamless digital transformation for Trasti. We began with Discovery & Research, conducting in-depth workshops, analyzing business processes, and mapping user journeys to clearly define Trasti’s goals and identify key pain points. With these insights, we moved to Design & Prototyping, where we developed high-fidelity wireframes, conducted usability tests, and built a scalable design system that could evolve with Trasti’s needs.
Continuous iteration based on real user feedback allowed us to refine and perfect the user experience. Finally, in the Implementation & Optimization phase, we integrated the new solutions into Trasti’s existing systems, optimized UX for efficiency and accessibility, and provided ongoing support to ensure smooth adoption and long-term success.
01
Client workshops, business process mapping, user journey analysis, and requirement gathering
02
High-fidelity wireframes, user testing, and a scalable design system built for iteration
03
Scalable design system development to ensure a consistent and future-proof digital ecosystem
04
System integrations, UX refinements, and ongoing collaboration for future enhancements
Process
01
Discovery
Workshops
Customer Journey Mapping
Competitor Analysis
02
Wireframes
Wireframing
Prototyping
03
Design
Moodboards
UI Exploration
Final layouts
Design system
04
Development
Framer implementation
CMS configuration
Animation
Timeline
Project duration
11+
Months of ongoing cooperation
Discovery
Wireframes
Design
Development
Result
What used to be a stressful, time-consuming process is now smart, seamless, and mobile-first. Users can submit claims in minutes, get instant updates, and manage everything digitally—from documents to support.
The transformation goes beyond just UX—Trasti now stands out in the insurtech space with a product experience that’s intuitive, polished, and fully aligned with their bold vision.
And the feedback? Overwhelmingly positive—from users and the internal team.
This isn’t just a redesign. It’s what insurance should feel like in 2025.
Visux is proud to be part of it—and we're just getting started.
Digital insurance documents – including QR-based certificates integrated with Apple Wallet
Streamlined communication system – redesigned emails, landing pages, and a consistent brand voice
Marketing and UX assets – explainer animations, social graphics, and updated documentation
A scalable design system – to support future product and content expansion
Testimonial
"They consistently deliver results that align perfectly with the client’s vision."
Tomasz Kasprzak
CXO, Trasti (HPI GMA)
expertise
driven by
,proven
by numbers
Results
Rating on Clutch
Years in the industry
mln raised funds
5.0
They had the right design skills but also allowed for our team to play a large role in the process of ideation. They were willing to really understand the needs of the client.
Julie Lee
Injective
5.0
The client was impressed with the modern and professional website built by visux.net. The team implemented the project with outstanding quality and created designs that aligned with the clients goals.
Janina Vinklere
Ficas
5.0
Visux provided quick iterations based on users' feedback and communicated very well.
They understood the project's needs and were able to translate them into deliverables that exceeded expectations.
Maxim Shen
Mosaic Markets / AntiCapital
5.0
Their responsiveness, world-class design skills, and ease of communication were impressive. Overall, their responsiveness, design prowess, and customer service were top-notch.
Michał Sadowski
Brand24
5.0
Their team was well-organized, timely, responsive, professional, and easy to work with. They also ensure accessible communication through email, messaging apps, and virtual meetings.
Ethan Siegel
GenHealth.ai
5.0
The service provider is highly proactive and ensures excellent project management and communication via Slack. Their prompt responsiveness, value for money, and goal-oriented approach are commendable.
Anjany Sekuboyina
Bonescreen
5.0
Visux efforts were met with positive acclaim, meeting the client's expectations. They communicated frequently and promptly via Slack, ensuring an effective workflow. Their clear processes and precision were hallmarks of their work.
Damien Pucheu
Exorde Labs
5.0
The team met the client’s expectations and delivered tasks on time. Moreover, their members were responsive and efficient. They also fully understood the client’s needs and offered creative solutions for issues they encountered.
Tiffany Brown
Reali Supply
5.0
The agency worked perfectly with our team in order to execute the new design. Outcome was 50% better time on the app.
Alex Circei
Waydev
5.0
It was smooth and easy. They streamlined seamless communication and management style. Overall, their customer service was the highlight of the engagement.
Henry Popiolek
Staze
5.0
Well-organized project management approach and the ability to communicate proactively. Visux's deliverables were a great fit for the client's brand guides and were pixel perfect.
Kees van den Bos
Consent Stack
5.0
The client was highly satisfied with the results of the engagement; visux.net delivered on time and within budget. They also communicated effectively.
Jes Kirkwood
Citeworthy
Warsaw office:
Odolańska 56,
02-562 Warsaw, Poland
Head office:
Sądowa 2/11
20-029 Lublin, Poland